OSM

Online Service Management

Create a highly profitable service centre

At last, a customer-first vehicle service booking approach!

Increase revenue, attract new customers with competitive pricing, and upgrade their experience with a stellar digital presence and fixed-price/fixed-time service.

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Benefits

  • Fixed-Price / Fixed-Time Service: Gain a significant competitive advantage by guaranteeing the most competitive, attractive service pricing for your customers. Create a leaner organisation by cutting costs and improving resource utilisation in order to provide guaranteed prices and servicing times.

  • A lean, productive service centre: All service centre work is evenly spread, thanks to resource planning, activity lists per employee and better visibility for management. Handle higher volumes and reduce miscommunications.

  • Become competitive with a paperless workshop: Job orders are created automatically and in digital form, along with spare parts ordering and labour management. Reduce your overheads and pass the savings onto customers.

  • Engage Customers with web service bookings: An automated, transparent online booking process enables customers to select and combine service packages, set their drop-off and pick-up date and time and pay with flexibility – no matter where they happen to be.

Functionalities

  • Engage customers with an addictive, fun-to-use web booking engine

  • Intuitive car model and make, service package selection, pricing and booking
  • Flexible payment options.
  • Become lean using an intuitive, workflow-based process.
  • Optimize resource planning with automated Job Card creation for efficient spare parts ordering and labor management
  • Direct interface to manufacturers for reduced costs and a streamlined warehouse management

Online Service Management in action

Ready to start the digital journey and deliver your customers care-free and flexible mobility?

Request a Demo