DSRV

Digital Service Workplace

Provide a modern service experience that delights – every single time.

Our workflow-based servicing platform will help you  faster and smarter while delivering a personalised service experience.

Move your entire operation into the digital realm and provide customers with a journey that’s tailored to their requirements, from vehicle check-in, to tracking every service operation digitally, to keeping the customer in the loop. Your team will never again have to write cumbersome service documentation thanks to the Digital Service Workplace and its ability to automatically track activity generate reports and share them automatically with customers.

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Benefits

  • Α modern service experience. Offer your service customers an end-to-end digital, simple, friendly and interactive service experience.

  • Keep the customer in the loop. Make the customers part of the vehicle service with messenger and email notifications. Allow them to share initial concerns digitally, track service progress and interact for critical decisions or unforeseen events.

  • Online booking with transparent pricing. Allow customers to book their service online, select service packages with visible, transparent prices, pick drop-off and pick-up time slots and pay with flexibility.

  • Automatic documentation. Your team will never again have to write cumbersome service documentation, thanks to automatic activity and workflow tracking and report generation that’s shared with customers over their preferred channel when the service is over.

  • Collaboration. Sales teams, service teams and management collaborate seamlessly, assisted by customisable workflows and messaging tools.

  • Fast implementation – simple learning curve. Digital Service Workplace is super-quick to implement and incredibly easy-to-use

  • Robust Cloud technology. Your data remains ultra-secure in the Cloud, thanks to cutting-edge SAP technology, behind the scenes.

Functionalities

  • Number plates recognition. Vehicles’ number plates can be recognised automatically when they enter your garage

  • Digitally enabled initial vehicle check. Avoid unpleasant surprises with walk-around vehicle inspection during check-in.

  • Flexible service workflows. Customisable workflow-based processes for simple navigation, task assignment and progress tracking. Use our pre-set workflows for quick set up or customise your own.

  • Essential DMS features and integrations. Digital Service Workplace is ERP- and DMS-independent and can integrate seamlessly with your existing systems, featuring job card creation and management, OEM integration, full spare parts inventory and ordering and much more.

  • Customer status updates. Delight your customers and keep them in-the-loop with automated service status updates over email or their favourite messenger platform, to track service progress and interact for approval in the case of ad-hoc service requirements.

  • Service analytics. Deep business analytics and reporting suite

  • Anywhere, from any device. Accessible on the Cloud, compatible with desktops, laptops, tablets or smartphones, and always available.

Digital Service Workplace in action

Ready to start the digital journey and deliver your customers care-free and flexible mobility?

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